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Shipping & delivery

Shipping

Shipping & delivery

We process and dispatch your order within 24 hours with DHL or UPS – delivery usually takes 2–3 working days.

24 hrsProcessing and dispatch
2–3 working daysDelivery time
freeShipping costs
DHL & UPSFront door, Packstation or post office
Step by step

How delivery works

  1. 1Order & pay

    Add the crates to your basket and complete your order at checkout.

  2. 2We pack

    We pack every parcel with care so your crates arrive undamaged.

  3. 3Shipping with DHL or UPS

    You’ll receive an email with the tracking number and a link to our parcel tracking.

  4. 4Delivery

    The parcel usually arrives within 2–3 working days.

Shipping costs

Shipping method and costs

Current prices incl. VAT. Shipping costs are also shown at checkout.

Delivery to Germany

  • DHL Parcelfree
  • DHL Packstation / post officefree
  • UPS Standardfree

Good to know

  • We currently deliver only within Germany.
  • The crates are delivered fully assembled.
  • We ship large quantities on pallets – just ask us.

In exceptional cases, we may use a different courier – at no extra cost to you. If there are any changes to delivery, we’ll let you know by email.

Free delivery for VIP

Once your total spend exceeds €500, you become a VIP customer – from then on, every delivery is free.

Parcel tracking

You can track your parcel status on our tracking page – with all the stops.

Track shipment →

Return within 30 days

You have a 30-day right of return from receipt of the goods. You can find the statutory right of withdrawal in the cancellation policy.

Cancellation policy →
Questions

Questions about delivery

When will my order be dispatched?

We process and dispatch your order within 24 hours (on working days). Delivery usually takes 2–3 working days.

How much does shipping cost?

You can find the current shipping costs on the 'Shipping & Delivery' page and in your basket. VIP customers (total purchases from 500 €) receive free delivery on every order.

How can I track my parcel?

As soon as your parcel is on its way, you will receive an email with the tracking number and a link to our parcel tracking. You can also see the status in My Account.

Do you deliver abroad?

We currently deliver within Germany. For deliveries to other countries, please write to us – we will be happy to check what is possible.

Do you have a question about delivery?

Write to us – we’ll check where your parcel is and are happy to help.

Shop with confidence