Enter your order number and the email address used for your order — we’ll show you where your crates are.
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You’ll find the order number in the order confirmation email.
You will receive an email with confirmation and order number.
We pack your crates in our warehouse. Dispatch within 24 h.
After dispatch, we’ll send you a tracking link — the status updates automatically.
Usually 2–3 working days after dispatch.
In the order confirmation email (in the subject and at the top of the message) as well as in My Account under Orders.
As soon as we dispatch the parcel — usually within 24 hours of receiving payment. You’ll then receive an email with a link and the status will appear on this page.
You’ll receive the collection code by SMS and email from DHL as soon as your parcel is ready at the parcel station or branch. On our website you’ll see the address and a photo of the location.
Yes — the delivery service usually sends an SMS or email on the day of delivery, sometimes with a time slot.
If the status hasn’t changed for 2 working days, write to us — we’ll check with the delivery service and get back to you.
Shipping in 24 hrs.straight from our warehouse
30-day returns policyno need to give a reason
Secure paymentsencrypted connection
Family businessWooden crates from our own productionOur customer service team is happy to help — write to us in the chat or by email.
You speak directly with us — no hotlines or automated systems.
Monday–Friday, 8:00–16:00
Our assistant answers 24/7