No. You can check out as a guest — just an email address and delivery address are enough. Having an account is handy for order tracking, the loyalty programme and favourites. If you create one later with the same email, your previous orders will be linked automatically.

You pay online at checkout — you’ll see the available payment methods when ordering. As soon as payment is received, we prepare your order for dispatch.

Yes. At checkout, tick that you’d like an invoice and enter your company name and VAT number. We’ll issue the invoice using the details from your order.

Of course. For larger quantities, the bulk discount is automatically applied in your basket. For large business orders, just get in touch – we’ll send you a quote.

As long as your order hasn’t been shipped, you can cancel it on the order confirmation page or contact us. For changes, such as the delivery address, just send us a message.

We process and dispatch your order within 24 hours (on working days). Delivery usually takes 2–3 working days.

You can find the current shipping costs on the 'Shipping & Delivery' page and in your basket. VIP customers (total purchases from 500 €) receive free delivery on every order.

As soon as your parcel is on its way, you will receive an email with the tracking number and a link to our parcel tracking. You can also see the status in My Account.

We currently deliver within Germany. For deliveries to other countries, please write to us – we will be happy to check what is possible.

Made from natural pine wood. Each crate is unique — grain and colour vary, as wood is a natural material.

Natural crates have the light colour of raw wood and are suitable for painting, staining or DIY projects. Burnt-effect crates have a warm, darker tone with a pronounced grain.

You’ll find the dimensions in every product description. We offer small and large crates, as well as shelf units, shoe racks and wine crates.

Yes, but untreated wood weathers faster outdoors. Before putting a crate in the garden or on the balcony, treat it with wood preservative or oil.

Yes. You have 30 days to return an item without giving reasons. You can register the return in just a few minutes on the Returns & Complaints page.

Please register your return first using the returns form or write to us – you will receive instructions and a return label from us.

Usually within 1–2 working days after receipt and inspection of the return.

Take a few photos of the crate and the packaging, then report a claim on the Returns & Claims page or contact us. We'll quickly find a solution.

No. All our discounts are automatically applied in your basket and at checkout — you don’t need to enter anything.

Sign up for our newsletter — 10% off your first order will be automatically deducted. Minimum order value is shown when you sign up.

A daily game: open a crate and you could win a reward for your next order — a discount, free shipping or a gift.

Für jeden ausgegebenen Euro erhalten Sie 1 Punkt. Ab 1.000 € erreichen Sie Premium (5 % Rabatt), ab 2.000 € Gold (8 %), ab 3.500 € Botschafter (12 %). Der Rabatt wird nach dem Einloggen automatisch abgezogen.

You become a VIP customer when your order value reaches at least €500. VIPs enjoy exclusive benefits such as a free crate set worth around €70 and early access to special offers.

No. Promotional items are already discounted, so discounts and rewards only apply to regular-priced products.

A friend using your link gets 10% off their first order, and you get 5% off future purchases plus a wine crate as a gift.

Click Sign in at the top and choose Create account. You'll receive your password by email.

On the login page, click the link to reset your password — we'll email you instructions to set a new one.

In My Account under Orders. There you can also see the shipping status, register returns and contact us.